Privacy Policy

Privacy Policy for JUSTINE ANN LTD

At JUSTINE ANN LTD (“we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.justineann.shop), purchase products, or interact with our services. By using our website, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, shipping/billing address, and payment details (e.g., credit card numbers) when you place an order, create an account, or subscribe to communications.
Vehicle Information: Details such as make, model, year, and tire size provided to assist with product recommendations.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent, and referring URLs, collected via cookies and similar tracking technologies.
Communications Data: Records of your interactions with our customer service team, including emails, calls, or live chat messages.

2. How We Use Your Information

Your information is used for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and delivery tracking.
To communicate with you about your orders, including updates, delays, or delivery confirmations.
To provide customer support and resolve inquiries or issues.
To personalize your shopping experience, such as recommending tires based on your vehicle or browsing history.
To send marketing communications (e.g., promotions, new product alerts) if you have opted in to receive them. You can unsubscribe at any time using the link in our emails.
To improve our website, products, and services, including analyzing user behavior and optimizing functionality.
To comply with legal obligations, such as tax reporting or fraud prevention.

3. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

Service Providers: Third-party companies that assist us in operating our business, such as payment processors (e.g., PayPal), shipping carriers (e.g., Royal Mail), and IT service providers. These parties are contractually obligated to protect your data and use it solely to provide services on our behalf.
Legal Authorities: If required by law, court order, or to protect our legal rights, we may disclose information to government agencies or law enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption of sensitive data (e.g., payment details) using SSL technology.
Secure storage of data on protected servers.
Regular security audits and updates to our systems.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

5. Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Correction: Ask to update or correct inaccurate information.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Request that we limit the processing of your information.
Data Portability: Receive your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at support@justineann.shop with the subject line “Data Rights Request.” We will respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your experience. Cookies help us remember your preferences, track website usage, and improve functionality. You can manage cookie settings through your browser, but disabling cookies may affect website performance.

7. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites; we recommend reviewing their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the new policy.

9. Contact Us

For questions about this Privacy Policy, contact:
JUSTINE ANN LTD
40b Chiltern Drive, Hastings, East Sussex, TN34 3PZ, UK
Email: support@justineann.shop
Phone: +44 7476489605