Shipping Policy

1. Delivery Locations

• We ship to all addresses within the United Kingdom (UK).
• International shipping is available to select countries. Contact support@justineann.shop for international rates and eligibility.

2. UK Shipping Options

• “Business days” exclude weekends and UK public holidays.
• Delivery times are estimates and not guaranteed.

3. International Shipping

• Delivery times vary by country (typically 7–14 business days).
• Costs depend on destination, package weight, and customs requirements.
• Import duties, taxes, and customs fees are the responsibility of the recipient. We are not liable for delays due to customs processing.

4. Order Processing

• Orders are processed within 1–2 business days of payment confirmation.
• We do not ship on weekends or public holidays.

5. Tracking

• A tracking number will be emailed to you once your order ships. Use this number to track your package via the carrier’s website.

6. Undelivered Packages

• If a package is returned to us as undeliverable (e.g., incorrect address), we will contact you to arrange redelivery (additional shipping fees apply) or process a refund (minus original shipping costs).
• We are not liable for packages lost due to incorrect delivery information provided by you.

7. Damaged or Missing Items

• Inspect packages upon delivery. If items are damaged or missing, notify the carrier and us within 48 hours of delivery.
• Provide photos of the damage and packaging for claims processing.

8. Contact Us